Im sorry but I do not allow refunds or exchanges at this time. Please look at sizes and know that everything is handmade. This means items will be unique as it is a variation of the product photo. Please email thetrixiechihuahua@gmail.com with your order number if you have any questions or issues with your order. 

If the item is broken in mail please contact me within 7 business days. I will send a replacement after the item is mailed back to me. 

Please contact USPS if your package is lost. Trixie Chihuahua is not responsible for stolen packages please contact the post office. 

Please be gentle with your items. Many of my products are made of acrylic and not indestructible. I am not responsible for broken products due to usage. Please see "Care Page" for tips to keep your purchase long lasting.